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Chocolate Dream
- 25g packs
- 25 pieces per pack
- Metal nano ring tip
- Lifespan up to 12+ months with correct aftercare
Returns & Refund Policy
14-Day Returns
You may return unopened, unused items in their original condition within 14 days of receiving them.Return Requirements:
• Item must be in original packaging, unworn, and untampered with
• Email notification required before sending return
• Customer pays return postage (unless item is faulty)Refund Processing: 7-10 working days after we receive and inspect your return
60-Day Warranty
All Elegance Hair Extensions Ltd. include a 60-day warranty from the date of purchase.Warranty Claims:
If you feel there is an issue with your hair extensions, please notify us via direct message or email within the 60-day warranty period. We need to make you aware that if your hair extensions require to be tested by our quality team, then we will need the full order to be returned for testing.Hair Extensions South Wales - Emily Mordecai
Warranty Coverage:
• Covered: Manufacturing defects and quality issues
• Not Covered: Hair that has been chemically treated, coloured, bleached, misused, or not maintained according to our aftercare guidelinesResolution Options: Replacement, store credit, or refund (determined after inspection)
Faulty or Incorrect Orders
Contact us within 48 hours of delivery if you receive:
• Wrong item
• Damaged/faulty productWhat to Include:
• Order number
• Description of the issue
• Clear photos of the productWe'll review your case and provide an appropriate resolution.
For all returns and warranty claims, please email us before sending any items back.
We aim to dispatch orders within [1-2 business days].
Delivery times may vary depending on your location and chosen shipping method.
We are not liable for delays caused by couriers, customs, or events beyond our control.
We aim to dispatch each order either on the same day if it’s before 3pm or the next working day if the order is placed after 3pm .
No orders are shipped out on Saturdays, Sundays or bank holidays
For the perfect fitting, all Elegance Nano Ring Hair extensions must be fitted with Silicone Lined Nano Beads.
