Privacy Policy
1. Information We Collect
When you use our website, we may collect the following information:
- Personal details such as your name, address, email address, and telephone number.
- Payment details (processed securely through trusted third-party payment providers; we do not store full card details).
- Order history and customer service interactions.
- Technical data such as your IP address, browser type, and usage information through cookies.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders.
- Provide customer support.
- Send order updates, shipping confirmations, and important account notices. - Improve our products, services, and website experience.
- Where you have consented, send you marketing emails about new products, offers, or updates.
3. Storing Your Information Securely
We take data security seriously. All personal details are stored securely on protected systems, and we use industry-standard security measures (including encryption and secure servers) to protect your information.
- Only authorised staff have access to customer information.
- Payment information is processed securely by third-party payment providers and is never stored in full on our systems.
- We regularly review and update our data protection practices.
4. Sharing Your Information
We do not sell or trade your personal information. We may share limited information with trusted third parties only when necessary, for example:
- Delivery companies to ship your order.
- Payment processors to complete your transaction.
- Service providers who help us operate our website.
All third parties are required to keep your information secure and only use it for the purpose it was provided.
5. Your Rights
You have the right to:
- Request access to the personal data we hold about you.
- Request corrections or updates to your information.
- Request deletion of your data, where legally possible.
- Withdraw consent to marketing communications at any time.
To exercise your rights, please contact us using the details below.
6. Cookies
Our website uses cookies to improve your browsing experience, personalise content, and analyse site traffic. You can disable cookies through your browser settings, but this may affect functionality.
7. How Long We Keep Your Data
We will only keep your personal information for as long as necessary to fulfil the purposes we collected it for, including for legal, accounting, or reporting requirements.
8. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us